realization and confirmation of reservation made through our travel agency
TRASMEDTOUR.com is the formalization, between the client and the agency, of a
contract with guarantees for both parties.
acceptance of these general conditions of reservation, entails the
authorization by the user that their data form part of the file "web
clients" of TRASMEDTOUR S.L. hereinafter TRASMEDTOUR, and the treatment of
these files will be regulated according to what is stated in our privacy
policy. Clients of the website "www.TRASMEDTOUR.com" declare that
they are over 18 years of age with the legal capacity to sign contracts and
The descriptions, images, graphic or
iconographic representations related to the services and / or localities and /
or geographical areas, as well as the commercial names, trademarks or
distinctive signs of any kind, contained in www.TRASMEDTOUR.com, are intended
to provide the as much information as possible to the client and have been
provided by our suppliers and TRASMEDTOUR collaborators.
If due to force majeure or any incident attributable to TRASMEDTOUR, the
service is not available once the purchase is made, TRASMEDTOUR will inform the
customer of the incident through any of the contact forms provided by the
customer (email, telephone. ..) offering the possibility of total or partial
cancellation of the service, without prejudice to the exercise of the right of
withdrawal that corresponds to the client in accordance with the provisions of
these general conditions of use.
Some products may be subject, in
addition to these general conditions of use, to special conditions of sale.
These particularities will be visible to the customer in the description of the
product along with the rest of its conditions.
These conditions of use may be modified based on the corresponding special
conditions of sale of the service, these special conditions of sale will
prevail over these general conditions of use. Therefore, the client must pay
special attention, in addition to the conditions of use, to the special and
particular conditions of sale of the selected product, if any, which will be
understood to be accepted when the client proceeds to contract the service.
The quality and content of the services provided by the hotel / tourist
establishment will be determined by the official tourist category, if any,
assigned by the competent body. Given the current legislation in this regard,
which establishes only the existence of single and double rooms allowing that
in some of the latter a third / fourth bed can be enabled. It will always be
estimated that the use of the third bed will be done with the knowledge and
consent of the people who occupy the room. This tacit estimate derives from the
certain circumstance of having been previously warned as well as of the room
being reflected as triple all the reservation forms and in the final tickets
and / or documentation of the trip. Likewise, in the case of double rooms for
the use of up to four people when so specified in the program / brochure offer.
The composition of double rooms with a capacity of up to 4 people is also very
widespread, but distributed in 2 beds of 1.35 cm each, and they do not allow
extra beds, so the third / fourth people have to share a bed. In all these
cases, TRASMEDTOUR is not responsible for the composition of the rooms in each
For the application of discounts for children and / or third or fourth
people in the same room, it is essential, as a general rule, that the minimum
full payment is 2 people. It is also for general use, that if no reference is
made to a room supplement for individual use, the minimum charge is 2 people.
The usual time for entry and exit at the hotels depends on the first and
last service that the user is going to use. As a general rule, the rooms may be
used from 12 noon on the day of arrival and must be vacated before 12 noon on
the day of departure. As tourism competences are transferred to the Autonomous
Communities, these schedules may vary depending on the destination. Normally,
reservations are guaranteed until 8:00 p.m. and if you arrive later, you have
to reconfirm directly with the establishment. In the absence of any notice, the
hotel establishment can dispose of the room and the client lose all their
rights over it and without the possibility of claiming or returning the
In the apartments, when making the
reservation, the client is fully and exclusively responsible for making the
correct declaration of the number of people who must occupy the apartment,
without omitting children regardless of their age. It is noted that the
administration of the apartments can legally refuse to admit the entry of
undeclared persons, and there is no room for any claim for this reason. In some
cases there is the possibility of enabling extra beds or cots, which must be
requested by the clients before the contract is finalized, and which, unless
otherwise mentioned, will not be included in the published price of the
apartment. In the rental of apartments, in general, the corresponding lease
contract must be signed in situ according to the authorized official model and
must be signed by the consumer who will pay the corresponding deposit or civil
liability insurance to respond for any damage if it is required. . The
collection of keys will take place as a general rule from 5:00 p.m. on the day
of arrival and evacuation around 10:00 a.m. on the day of departure. Except in
those cases where the reservation documentation indicates otherwise. Given the
peculiar operation of this type of establishment, we highly recommend strict
respect for these hours, to avoid possible damages and inconveniences that are
difficult to remedy.
The dates and times of operation of the air conditioning and swimming pools
services depend on the establishment and these services are subject to possible
technical shutdowns. For this reason, TRASMEDTOUR is not responsible for the
correct operation of the same, at the full discretion of the client.
When the offer is full board, the
services will be breakfast, lunch and dinner. Dinner being the first service to
be provided by the establishment and lunch on the day of departure: the last
(unless the client specifies otherwise when making the reservation). For
half-board reservations, the services that the establishment will serve will be
dinner and breakfast, with exceptions.
The parking or garage service is subject to availability of places and
hours by the establishment and in any case it does not imply that it is free
and will be paid directly. Also in the case of cribs, whose availability will
be limited, upon request and with a possible charge (direct payment) at the
The acceptance of domestic animals in tourist establishments is very
restricted. So if you have one, you must consult this possibility at the time
of making the reservation request. And as a general rule, they are paid
directly at the hotel (guide dogs are excluded from this rule).
Due to the coronavirus
(COVID-19), all accommodations are taking steps to ensure the safety of
customers and staff. For this reason, some services and facilities of some
establishments may be limited or not be available without prior notice, by
decision of the management or property of the accommodation; which implies the
exemption of any responsibility to TRASMEDTOUR.
The prices offered
through www.TRASMEDTOUR.com include the VAT in force at the time of booking.
Prices do not include expenses arising from changes, modifications and / or
cancellations of the contracted services, nor do they include local rates
according to destination.
TRASMEDTOUR reserves the right to modify prices at any
time, without prejudice to purchases made previously.
See at the bottom of the page:
Information on the Tax on stays in tourist establishments
in the Balearic Islands [ECOTASA], applicable to a stay with a limit of 8 days,
50% discount corresponding to the ninth and subsequent days in the case of
stays in the same tourist establishment for more than eight days and direct
payment at destination. Exempt for persons aged 16 years or less. Low season (1/11
to 30/04) 75% discount.
Tax information on stays in tourist establishments in
other parts of the world.
SERVICES AND FORMALIZATION OF REQUESTS
The contracting of services through "www.TRASMEDTOUR.com" is
carried out following the purchase procedure. TRASMEDTOUR will send by email to
the customer, within a maximum of 48 hours after receiving the order, an email
with acknowledgment of receipt of the confirmation of the service purchased.
The purchase, and of course the contract will be formalized at the time of
partial or total payment of the service by TRASMEDTOUR.
The payment of the services acquired through the website
´www.TRASMEDTOUR.com´ will be made at the moment in which the client receives
from TRASMEDTOUR an e-mail with acknowledgment of receipt with the purchase
confirmation. Likewise, TRASMEDTOUR will not accept payments by bank transfer,
in the case of reservations with entrances to the establishment within a period
equal to or less than 96 hours.
The proof of purchase of the service order will be available at any time,
upon written request via email to TRASMEDTOUR to your e-mail account:
The customer may make the payment by credit or debit card: Visa, Visa
Electron, Mastercard, and / or other similar cards that the POS payment gateway
allows at the time, or by bank transfer [indicating in it the name of the
holder service and reservation locator]. The payment card must have as issuing
financial entity a Spanish bank or savings bank or a branch or subsidiary
financial entity of a foreign financial entity established in Spain.
In case of payment by bank transfer, TRASMEDTOUR is exempt from guaranteeing
the purchase after 48 hours. Therefore, the client is requested to send proof
of payment by e-mail to TRASMEDTOUR (INFO@TRASMEDTOUR.com) within 24 hours
TRASMEDTOUR has the highest commercially available security measures in the
sector. Likewise, the payment process works on a secure server using the SSL
(Secure Socket Layer) protocol. The secure server establishes a connection so
that the information is transmitted encrypted using 128-bit algorithms, which
ensure that it is only decryptable for the client's computer and that of the
website www.TRASMEDTOUR.com.Caso de que se produjera algún cargo indebido o
fraudulento en la tarjeta utilizada para compras en el sitio web
www.TRASMEDTOUR.com, el cliente lo notificará a TRASMEDTOUR, a través de su
cuenta de correo: email@example.com, en el menor plazo de tiempo posible,
con el objeto de que TRASMEDTOUR inicie las gestiones necesarias para resolver
TRASMEDTOUR states that it does not have access to or store sensitive data
regarding the means of payment used by the client. Only the payment processing
entity will have access, once the purchase process is finished, an electronic
document formalizing the contract is generated, which is kept on file in
TRASMEDTOUR at the customer's disposal (if needed).
TRASMEDTOUR ensures the security of customers and their transactions through
the website www.TRASMEDTOUR.com, for this it has implemented a program for
detecting possible fraudulent operations, for which it reserves the right to
require additional information from users, even after having made one or more
service contracts, through www.TRASMEDTOUR.com in order to reconfirm that the
client has actually made and authorized said purchase / s and in this way
definitively close the transaction / s /it is.
TRASMEDTOUR reserves the right to make verifications by telephone on the identity
of the client, and / or request a confirmation or authorization in writing
signed by the client responsible for the purchase / s and a copy of the current
official identification with photograph of the same to confirm their identity,
forcing itself to protect said information with the highest security measures
available, according to the validity of the Federal Law on Protection of
Personal Data Held by Private Parties.
If the client does not provide the information / documentation requested
within the agreed period, TRASMEDTOUR reserves the right to act accordingly,
being able to automatically cancel
their reservations without the need for prior notice, or responsibility for
TRASMEDTOUR and will proceed to the automatic refund of the amount / s / s paid
/ s by the customer for said / s purchase / s.
This procedure is for the safety of TRASMEDTOUR clients and therefore, by
accepting these general conditions of use, the procedure for detecting possible
fraudulent operations referred to above is accepted, without responsibility for
TRASMEDTOUR, and TRASMEDTOUR is also authorized to provide the information and
additional documentation provided is used for future customer transactions.
MODIFICATION OF SERVICES
Clients may cancel or modify the contracted services provided that the
particular reserved offer allows it. This information will be provided to the
client after consulting the provider by TRASMEDTOUR.
The client must make his reservation cancellation through the web and will
receive an initial cancellation document that registers this operation with the
expenses of the establishment, despite this; All cancellations will be
reconfirmed by TRASMEDTOUR with a final document that also indicates the
reconfirmation by the provider and its expenses, if any, always considering a
maximum cost of € 15 per room.
The client must request his reservation modification in writing to
TRASMEDTOUR, either from the reservation itself through his client account, or
by sending an email to firstname.lastname@example.org and taking into account that the
management of the same entails a processing of minimum 24 hours. This does not
imply your immediate confirmation. Once the appropriate steps have been taken,
the possible cost of the modification of each particular case will be
specified, applying the current rate in force at the establishment at the time
of the modification and considering a minimum cost of € 15 per room.
RESERVATION WITH PARTIAL PAYMENT: In a reservation made with this payment
method, the client can cancel their reservation as in any other, complying with
the cancellation conditions shown in it and with an additional charge of € 15
per room as It is indicated when selecting this payment method in the
TRASMEDTOUR reserves the right to cancel orders in the cases and in
accordance with the terms and conditions indicated in the "Payment of
services" section of these general reservation conditions.
EXCLUSION OF LIABILITY
TRASMEDTOUR acts as an intermediary agency and undertakes
with the utmost diligence to offer truthful information on its website so that
all the data it shows is truthful, without typographical errors and is updated.
To this end, TRASMEDTOUR acts with the utmost diligence
with all the means within its reach and in the event that at any time an error
of this type occurs, at all times beyond the control of TRASMEDTOUR, it would
immediately proceed to your correction.
The information, prices and images have been provided and
facilitated by the different suppliers or collaborating establishments, either
directly or indirectly through their web platforms or online channels; For this
reason, TRASMEDTOUR does not accept any responsibility for any inaccuracies
that may occur, nor will it be responsible for damages or losses derived from
the infractions of any user that affect the rights of another user or third
parties, including: copyright, trademark, rights. patents, confidential
information and any other intellectual and industrial property rights; the
inappropriate use of the service as a consequence of a faulty configuration of
the user's computer equipment; the insufficient capacity to support the
computer systems necessary for the use of the services offered or the purchase
decision based on a typographical error, in the case of such a disproportionate
difference with respect to the average price of the online market for that
product, which results obvious and notorious to any person of medium diligence
that it is an error; case in which TRASMEDTOUR could cancel the user's
Within the website, links can be made to other external
websites over which TRASMEDTOUR has no control and for whose content it is not
not undertake to make any refund in case of early departure from the
establishment by the client. For this reason, it recommends the contracting of
the optional cancellation insurance.
LIABILITY OF TRASMEDTOUR
Without prejudice to the provisions of the applicable
regulations, TRASMEDTOUR's liability in relation to the intermediation in the
sale of services through the website "www.TRASMEDTOUR.com", will be
limited to the purchase price of said services.
TRASMEDTOUR is committed to solving the problems that may
arise and to offer all the necessary support to the client to reach a quick and
satisfactory solution to the incidents that may arise on the website
TRASMEDTOUR reserves the right, always in compliance with
the applicable regulations, to modify the conditions of application of the
promotions, or to extend them by duly communicating it, or to proceed to the
exclusion of any of the participants of the promotion in the event of detecting
any anomaly , abuse or unethical behavior in their participation (such as
massive purchases, commercial activities, fraudulent activity, among others).
MODIFICATION, PARTIAL NULLITY AND INTEGRITY OF THE GENERAL RESERVATION
In the event that
any clause of these general conditions of use is declared void, the other
clauses will remain in force and will be interpreted taking into account the
will of the parties and the purpose of said general conditions of reservation.
by TRASMEDTOUR of any right derived from these general booking conditions will
not be interpreted as a waiver of said right, unless expressly waived in
writing by TRASMEDTOUR or prescription of the action that in each case corresponds.
reserves the right to modify, at any time and without prior notice, the
presentation and configuration of the website "www.TRASMEDTOUR.com",
always have these reservation conditions in a visible place, easily accessible
for any queries they want to make. Users must carefully read these general
reservation conditions each time they access the website
"www.TRASMEDTOUR.com", accepting them being a prior and mandatory
step to contracting any available service.
reservation conditions and the contract that documents the acquisition by the
client of the services constitute the express and sole will of TRASMEDTOUR and
the client in relation to its object and invalidates and replaces any other
agreements or contracts, verbal or in writing. , reached by the parties
previously. Any modification of these general reservation conditions or of the
contract that documents the acquisition of services must be made in writing and
by mutual agreement between TRASMEDTOUR and the client.
JURISDICTION AND TERMS
These General and Reservation Conditions are governed by Spanish law. The
parties submit, at their option, for the resolution of conflicts and renouncing
any other jurisdiction, to the courts and tribunals of the user's domicile.
Terms that are not expressly defined in these booking conditions will have the
meaning attributed by TRASMEDTOUR on the website www.TRASMEDTOUR.com. These
conditions will prevail over any other / s, unless agreed in writing between
TRASMEDTOUR and the client. The client who accesses the website
www.TRASMEDTOUR.com and / or makes the contracting of services through it will
be bound to these general reservation conditions as they are written at the
time of contracting the services.